ALICE CROC PLATFORM HEELED SANDALS

Empress De Luxe Shipping Policy

Order Processing and Shipping

All orders are processed within 1-3 business days. Once processed, your order will be shipped within 5-7 business days. Please note that business days do not include weekends or holidays.

Shipping Method

All orders are shipped via USPS Priority or First Class from our warehouse in California.

Shipping Confirmation

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment. 

Please note: Delivery times may vary depending on your location and the shipping method chosen.

Empress De Luxe Returns Policy

We want you to be absolutely thrilled with your Empress De Luxe purchase! If for any reason you're not satisfied, we offer a 14-day return policy from the date of delivery.

To ensure a smooth return process, please follow these steps:

1. Contact us within 14 days of delivery:

   • Email: empressdeluxebrand@gmail.com
   • Subject: Return Request - [Your Order Confirmation Number]

2. In your email, please include:

   • Your order confirmation number (found in your order confirmation email).
   • The item(s) you wish to return.
   • The reason for your return (optional, but helpful for us to improve).

3. Await a return confirmation: Once we receive your email, we'll review your request and send you a return confirmation email with further instructions.

Please note:

• Only unworn and unwashed items with original tags attached are eligible for return.
• Items must be returned in their original packaging.
• Final sale items (clearly marked as such) are not eligible for return.

Refunds:

• Upon receiving your returned item(s) and confirming their condition, we will issue a full refund to your original payment method within [number] business days.
• Please note that we will deduct the cost of return shipping from your refund (unless the item was damaged or incorrect).

Empress De Luxe Cancellation Policy

Changed your mind about your purchase? No problem! We understand that circumstances can change. You can cancel your order within 6 hours of placing it.

To cancel your order, please follow these steps:

1. Contact us within 6 hours of placing your order:

   • Email: empressdeluxebrand@gmail.com
   • Subject: Order Cancellation Request - [Your Order Confirmation Number]

2. In your email, please include your order confirmation number (found in your order confirmation email).

Please note:

• Cancellations can only be processed through email.
• We cannot guarantee cancellation beyond the 6-hour window, as your order may already be processed for fulfillment.

We appreciate your understanding! If you have any questions regarding our shipping, return, or cancellation policy, please don't hesitate to contact us at empressdeluxebrand@gmail.com.