Privacy Policy

PRIVACY POLICY FOR EMPRESS DE LUXE
Our Commitment to Privacy

At Empress De Luxe, we understand the importance of protecting your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, and disclose information in connection with your use of our website.

Information We Collect

We collect the following types of information from you:

Personal Information: This includes information that can be used to identify you, such as your name, email address, mailing address, and phone number.

Order Information: This includes information about your clothing orders, such as the item(s) you ordered, clothing details, and price.

Payment Information: We do not store credit card information on our website. Instead, we use a secure third-party payment processor to process your payments. Please refer to the privacy policy of the payment processor for details on how they handle your payment information.

Website Usage Information: We may collect information about your use of our website, such as the pages you visit, the links you click, and the length of time you spend on each page. This information is collected automatically through the use of web analytics tools but does not identify you personally.

How We Use Your Information

We use the information we collect to:

Process and fulfill your clothing orders

Communicate with you about your orders and provide customer service

Improve our website and services

Send you promotional emails or other communications (you can opt out of these at any time)

Comply with legal requirements

Sharing Your Information

We may share your information with the following third parties:

Our clothing partners: We share your order information with our engraving partners so they can fulfill your orders.

Our payment processor: We share your payment information with our payment processor to process your payments.

Service providers: We may share your information with third-party service providers who perform services on our behalf, such as email marketing providers and data analytics providers.

Legal requirements: We may disclose your information if required by law, such as in response to a subpoena or court order.

Our Analytic Partners:

Customer activity data is shared using the Meta Pixel, advanced matching, and Conversions API. Customers can disconnect this data from their Facebook account by changing their settings for Off-Facebook Activity.

Google: Click here for analytics privacy policy.


Your Choices

You have the following choices regarding your information:

You can access and update your personal information by logging into your account or contacting us.

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the email.

You can opt out of the collection of website usage information by adjusting your browser settings.

Cookies

Click here for our website hosts cookie policy.

SMS Privacy Policy for Empress De Luxe

 

This SMS Privacy Policy ("Policy") describes how Empress De Luxe ("we," "us," or "our") collects, uses, and discloses information collected through our SMS program (the "Program").

What Information Do We Collect?

We collect the following information when you sign up for the Program:

  • Phone number

We will only collect additional information with your consent. This may include information such as your name and purchase history.

How Do We Use Your Information?

We use your phone number to send you text messages about the Program, including:

  • Order updates and confirmations
  • Promotional offers and discounts
  • New product announcements
  • Event reminders
  • Surveys and feedback requests

We may also use your information to personalize your experience with the Program, such as tailoring our messages to your interests.

How Do We Share Your Information?

We will not share your phone number with any third-parties for marketing purposes without your consent. We may share your information with service providers who help us operate the Program, such as our SMS marketing platform. These service providers are obligated to keep your information confidential and secure.

Your Choices

You can opt out of receiving marketing messages from us at any time by replying with STOP, UNSUBSCRIBE, CANCEL, or QUIT to any text message you receive from us. You may also receive transactional messages, such as order confirmations, even after you opt out of marketing messages.

Data Retention

We will retain your phone number in our system for as long as you are subscribed to the Program. We will also delete your phone number from our system upon request.


Data Security

We take appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Links to Other Websites

Our website may contain links to other websites. This Privacy Policy does not apply to other websites. We encourage you to read the privacy policies of other websites before you visit them.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page. We encourage you to review this Privacy Policy regularly for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: empressdeluxebrand@gmail.com

By phone: 970-445-2752

Thank you for your understanding.